Data protection

WHAT DATA DO WE COLLECT AND HOW?

Your privacy is important to us, which is why we only collect the data required for:

• the provision of services and support,
• the improvement of your user experience,
• improving content quality and preventing fraud or the publication of illegal content,
• compliance with legal regulations, including EU Directive 2021/514 (DAC7) and the Digital Services Act (DSA).

You provide us with data by filling in forms, submitting legally required documents or on special request. We also collect data automatically when you use our services or receive it from external sources when you use the services of our partners (e.g. payment confirmations).

We collect data that you provide to:

• registration, advertising, booking accommodation, completing surveys, questionnaires and other online forms,
• the reporting of illegal content and the collection of legally required documents,
• communication with other users,
• the provision of support, advice or complaint handling,
• payment for services or refunds,
• other activities.

In doing so, we collect your name, address, contact details, personal identification number, user account, optionally a profile photo that you use, IBAN or other financial data if you use paid services, date of birth and other data required to use the services.

Read in detail what data we must collect and process in accordance with EU Directive 2021/514 (DAC7) and the Digital Services Act (DSA).

We may also automatically collect data that is available when you access and use our platform:

• Geolocation data and cookies, if you have consented to their use,
• Information about the device you are using (model, unique device identifier, mobile network, etc.),
• Usage logs, which may include IP addresses, time and duration of access, browser type, method of accessing our pages, pages viewed or features used in the mobile app, errors during use, etc,
• Content, time and duration of a telephone call as well as the telephone number from which you are calling,
• which services you use, when and how.

We may collect data from other sources:

• from other users (e.g. comments, ratings, abuse reports, customer address for shipping, guest data, etc.),
• from external partners who are responsible for data processing as part of the service provided (e.g. the number from which a payment was made by SMS, verifications, support for reservations made on another portal if you as the landlord are a registered user),
• from social networks if you have linked your account to a social network account (e.g. user name, telephone number, e-mail address and other data for which you give us your permission).

For the collection and processing of special categories of personal data, such as sexual orientation, health status, religious beliefs, etc., we will obtain separate permission from you.

Our services are not intended for persons under the age of 16. If we become aware that we are processing such data, we will close the user account and initiate data deletion. If a guardian of a person whose data we process contacts us and identifies themselves or has access to personal data via our system, we may change the data at the written request of the guardian. We recommend that all parents and guardians educate their children about the safe and responsible use of personal data on the Internet.